Refund policy

Return & Exchange Policy

Thank you for choosing FINTISO SHOP. We are committed to providing you with high-quality service and a hassle-free shopping experience. If you need to return or exchange an item, please refer to the following policy.

                                                                                                                                                                                                      

30-Day Money-Back Guarantee

If your order arrives and it’s not right, we promise to make it right. Whether you don’t like the product or are simply unsatisfied, you can return any new, unused, and unaltered item within 30 days of delivery. We will issue a refund to your original payment method or exchange the product for another one.

Return Shipping Costs

· Customer-Initiated Returns:
If the return is due to the customer’s personal reasons (e.g., dissatisfaction, incorrect choice, or change of mind), the customer is responsible for return shipping costs and may also incur a 15% restocking fee and any shipping costs initially covered by us.

· FINTISO SHOP-Initiated Returns:
If the return is due to our error (e.g., damaged or defective product, incorrect item sent), we will cover the return shipping costs.

Eligible Return Scenarios

The following situations qualify for returns:

· Buyer remorse (e.g., not satisfied with performance, doesn’t meet expectations)

· Misinterpretation of product description

· Order cancellation after shipping (even if the item hasn’t been received yet)

· Customer purchased the wrong item

· Customer accidentally ordered too many

· Customer provided the wrong shipping address

· Within 30 days of delivery

When FINTISO SHOP Covers Return Shipping

We will pay for return shipping if the return is due to our mistake, including but not limited to:

· The item arrived defective and cannot be fixed with a replacement part

· Incorrect item was sent

· The package was shipped to the wrong address

· Duplicate orders were shipped

· The item malfunctioned within the 30-day return period (assuming it was assembled and used properly)

                                                                                                                                                                                                      

Refund Policy

1. Returned items must be in new, unused condition and include the original box and all packaging materials.

2. Items must be purchased through www.fintiso.com.

3. Return or exchange requests must be made within 30 days of receiving your order.

4. Once your return is received and inspected (typically within 48 business hours), we will process your refund and apply the credit to your original payment method.

5. Depending on your credit card provider, refunds may take an additional 2-14 business days to appear in your account.

                                                                                                                                                                                                      

Return Process

1. Request a Return:
Contact us at service@fintiso.com with your return request and reason. For items that are defective or damaged, you must provide photos or videos as proof. If proof is not provided, the return will be treated as “buyer’s remorse,” and you will be responsible for return shipping costs and may incur a 15% restocking fee as well as any shipping costs covered by us.

2. Ship the Item Back:
Once your return request is approved, please ship the item back to us using a prepaid method. COD (cash on delivery) shipments will be refused.

3. Inspection and Refund:
After receiving and inspecting the returned item, we will issue a refund or process an exchange if the return conditions are met.

                                                                                                                                                                                                      

Exchange Policy

To exchange an item, please first complete the return process for the original item. Then, place a new order for the desired item. This ensures you receive your replacement product as quickly as possible.

· Return Shipping Costs: The customer is responsible for return shipping on the original order.

                                                                                                                                            

Order Cancellation or Modification

If you need to cancel or modify your order, please act quickly:

· Order Received: Modifications or cancellations can be made while the order is still in this status.

· Order Processed: Once the order is processed, it cannot be modified or canceled as it is already in the shipping queue.

If your order has already been shipped, you can return it after receiving it to qualify for a refund. To cancel your order, contact us at service@fintiso.com.

                                                                                                                                                                                                      

90-Day Warranty

· For any quality issues (not caused by misuse) within 90 days of delivery, we will provide free parts replacement but do not offer refunds.

· Refunds are only available within 30 days of delivery.

· After 90 days, warranty services are no longer available.

                                                                                                                                                                                                      

For any questions or assistance, feel free to contact us at service@fintiso.com. Thank you for your support and cooperation!

For the return address, please contact customer service via email: service@fintiso.com

 

📌  Office Address:

Everspark Innovations Inc.  54 Maxwell, Irvine, CA, 92618, USA